Aim Repair Centre
Aim Repair Centre operates a full repair service for all our Aim products.
Let us know the problem then send it to us recorded delivery and we try to get it sorted pronto!
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- download then complete the form with all your details
PACKAGE YOUR PRODUCT
- Put your broken item(s) into a secure package
- Include the above form inside the package
SEND IT RECORDED DELIVERY TO:
(off Caverswall Common),
Stoke on Trent, Staffordshire,
When sending equipment to Aim Repair Centre for repair. Please send with a completed ‘Repair Form’
NOTE: an incomplete form may delay the repair process.
- There is no need to call unless you have an additional question not noted on your repair form.
- We advise for your peace of mind you send your equipment via a tracked service.
- Simply follow the above procedure and upon receipt of your repair we will endeavour to get it fixed as soon as we can
Please also Note:
Whenever possible Aim Repair Centre will repair equipment in house, however, in the event equipment is sent to the manufacturer in Italy, this can take up to 6 weeks for return. This is a worst case scenario but is stated to ask that you plan ahead in the event your equipment is not back to you in time for an important race / event, whereby we cannot be held responsible for such an occurrence.
REPAIR COSTS: (per repair), £25 + VAT PLUS shipping, PLUS parts if needed.
EXPRESS REPAIR SERVICE: £45 + VAT PLUS Shipping PLUS parts if needed (48 Hour Fast repair and return if the Product is repairable)
SHIPPING CHARGES: £6.50 via UPS, includes insurance and is normally next day delivery within UK, Scotland and Ireland £12, Europe £35 and Rest of the World £50) plus vat.
PAYMENT: When repair complete we will call sender for payment, bank cards are accepted (not AMEX) and bank transfer accepted. Repaired / replacement item(s) returned when payment received.